Thriftful Terms of Service (Clients)

Last Updated: December 1, 2024

Welcome to Thriftful

These Terms of Service ("Terms") govern your use of the Thriftful platform and services. By creating an account, browsing Personal Styling offerings, requesting styling services, or using any Thriftful features, you agree to these Terms and our [Privacy Policy].

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM.

1. Acceptance of Terms

1.1 Agreement to Terms

By:

Creating a Thriftful account
Browsing Thrifters or Personal Styling offerings
Submitting a Custom Request
Completing your Style Profile
Using any features of the platform (web or mobile app)

You acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Eligibility

To use Thriftful, you must:

Be at least 18 years of age (or 13-17 with parent/guardian consent)
Have the legal capacity to enter into binding contracts
Provide accurate account information
Not be prohibited from using the platform under applicable law

1.3 Account Registration

You agree to:

Provide accurate, current, and complete registration information
Maintain and update your information as needed
Keep your password secure and confidential
Not share your account with others
Notify us immediately of any unauthorized use

You are responsible for all activity that occurs under your account.

2. The Thriftful Platform

2.1 Platform Description

Thriftful is a marketplace that connects Clients with Thrifters who curate custom thrifted and vintage clothing through Personal Styling. Our platform enables:

For Clients:

Browse Thrifters and their Personal Styling offerings
Complete a detailed Style Profile (measurements, preferences, fashion goals)
Submit Custom Requests to Thrifters
Communicate with Thrifters through in-app messaging
Receive curated thrifted and vintage clothing tailored to your style and fit

For Thrifters:

Create and publish Personal Styling offerings
Receive and fulfill Client requests
Access detailed Client profile information to curate the perfect order
Manage orders and communicate with Clients

2.2 Marketplace Model

Thriftful is a platform that facilitates transactions between Clients and independent Thrifters. We:

Provide the technology and infrastructure
Process payments securely
Facilitate communication
Provide customer support

We do not:

Employ the Thrifters (they are independent contractors)
Source, curate, or ship the items in Personal Styling orders
Guarantee outcomes, fit, or satisfaction
Control the specific items included in Personal Styling orders

Each Thrifter is solely responsible for their order fulfillment, quality, and customer service.

3. Your Style Profile

3.1 Purpose

Your Style Profile is a comprehensive profile that helps Thrifters curate Personal Styling orders perfectly suited to your body, style, and preferences. It includes:

Personal Information:

Gender and measurement set preferences
Height and weight
Body measurements (bust/chest, waist, hips, inseam)

Size Information:

Size ranges for shirts, pants, dresses/jackets, and shoes
You may select up to 3 consecutive sizes per category (e.g., "S, M, L" or "30, 32, 34")
This accounts for the inconsistent sizing of thrifted and vintage clothing

Style Preferences:

Style keywords (e.g., "vintage," "grunge," "minimalist")
Aesthetic keywords (e.g., "dark academia," "cottagecore")
Color preferences (e.g., "neutrals," "earth tones," "pastels")
Item keywords (e.g., "dresses," "outerwear," "accessories")
Fit preferences (fitted, relaxed, oversized)
Fashion goals (e.g., "build confidence," "sustainable wardrobe")

3.2 Profile Completion

You are not required to complete your Style Profile to browse the platform, but:

You must complete your Style Profile before submitting Custom Requests
Incomplete profiles will prevent Custom Requests from being submitted
Your profile data auto-fills Custom Request forms for convenience

3.3 Data Sharing

Important: When you submit a Custom Request to a Thrifter, your complete Style Profile is shared with that Thrifter to enable them to curate items that fit and match your preferences.

By submitting a Custom Request, you consent to sharing your:

Measurements and sizing information
Style and aesthetic preferences
Fashion goals
Any additional information you provide in custom questions

Thrifters may only use this data to fulfill your specific order. See our [Privacy Policy] for more information.

3.4 Profile Accuracy

You are responsible for:

Providing accurate measurements and size information
Updating your profile if your measurements or preferences change
Understanding that inaccurate information may result in poor fit or styling mismatches

We recommend re-measuring periodically and updating your Style Profile as your style evolves.

4. Browsing & Discovering Thrifters

4.1 Thrifter Profiles

All approved Thrifters have public profiles that include:

Bio and background information
Portfolio/Lookbook showcasing their work
Style specialties and aesthetic keywords
Social media and website links
Personal Styling offerings they list

Thrifter Profiles are accessible at unique URLs (e.g., thriftful.app/s/thriftername) and can be shared.

4.2 Personal Styling

Personal Styling offerings are curated services created by Thrifters, typically including:

Title and description
Pricing
Estimated timeline (e.g., "1-2 weeks," "ASAP")
Style, aesthetic, color, and item keywords
Cover image and additional photos
Optional custom questions for requesters

4.3 Thrifter Selection

Thriftful does not endorse or guarantee any Thrifter's work. You are responsible for:

Reviewing Thrifter portfolios and Personal Styling descriptions
Evaluating if a Thrifter's aesthetic matches your preferences
Asking questions before submitting a Custom Request
Making informed decisions about which Personal Styling offerings to request

5. Custom Requests & Orders

5.1 Submitting a Custom Request

To submit a Custom Request:

Browse Thrifters or Personal Styling offerings
Complete your Style Profile if not already done
Select a Personal Styling offering and submit a Custom Request
Review auto-filled profile data
Add any optional information (Pinterest board, custom question responses)
Submit your request

Submitting a request does not guarantee acceptance. Thrifters may accept or decline requests at their discretion.

5.2 Thrifter Acceptance

After you submit a request:

The Thrifter reviews your profile and request details
They may message you with questions or clarifications
They will accept or decline your request
If accepted, payment is processed and the Thrifter begins sourcing

You will receive notifications at each stage of the process.

5.3 Payment Authorization

When a Thrifter accepts your Custom Request:

Your payment method is charged the listed Personal Styling price
Payment is held securely by Thriftful
Funds are released to the Thrifter upon successful delivery and completion

By submitting a Custom Request, you authorize us to charge your payment method if the Thrifter accepts.

5.4 Thrifter Fulfillment

Once your request is accepted, the Thrifter is responsible for:

Sourcing items that match your measurements, preferences, and style
Curating a cohesive Personal Styling order aligned with your fashion goals
Packaging and shipping the order to your provided address
Providing tracking information

Thrifters commit to the timeline specified in their Personal Styling description, but delays may occur. Check the order status in your account for updates.

5.5 Order Cancellation by Client

You may cancel a Custom Request:

Before Thrifter acceptance: Free cancellation, no charge
After Thrifter acceptance, before shipping: Contact the Thrifter and Thriftful support; refunds are at the Thrifter's discretion and depend on sourcing status
After shipping: Cancellation is not available; see Returns (Section 8)

6. Pricing & Payments

6.1 Personal Styling Pricing

Personal Styling prices are set by individual Thrifters
Prices displayed include the cost of sourced items, styling service, and the Thrifter's time
All prices are in USD

6.2 Payment Methods

We accept:

Credit and debit cards (Visa, Mastercard, American Express, Discover)
Other payment methods supported by Stripe

6.3 Payment Processing

Payments are processed securely through Stripe
You are charged when a Thrifter accepts your Custom Request
Funds are held by Thriftful and released to the Thrifter upon successful delivery

6.4 Shipping Costs

Shipping costs are included in the Personal Styling price set by the Thrifter (unless otherwise stated)
Thrifters are responsible for packaging and shipping arrangements
You will receive tracking information once your order ships

6.5 Taxes

You are responsible for any applicable sales tax, VAT, or other taxes based on your location
Taxes (if applicable) will be calculated and added at checkout

6.6 Checkout fees

At checkout, you may see a separate Secure checkout charge in addition to the listed price. For a limited time, Secure checkout is 5.4% of that price plus $0.30. That charge includes payment processing and an amount Thriftful keeps. It is shown before you pay. Thriftful does not add a second fee line. When the limited-time window ends, Secure checkout returns to 2.9% plus $0.30 for payment processing.

7. Shipping & Delivery

7.1 Shipping Responsibility

Thrifters are solely responsible for:

Selecting shipping carriers and methods
Packaging items securely
Covering shipping costs (included in Personal Styling price)
Providing tracking information

7.2 Delivery Address

You must:

Provide an accurate, complete shipping address
Update your address if it changes before shipping
Be available to receive packages or arrange for secure delivery

We are not responsible for delivery failures due to incorrect addresses.

7.3 Delivery Timeframes

Delivery times vary based on the Thrifter's location, shipping method, and carrier
Estimated timelines are provided by Thrifters but are not guaranteed
Contact the Thrifter or Thriftful support if your order is significantly delayed

7.4 Lost or Damaged Shipments

If your order is lost or damaged in transit:

Contact Thriftful support immediately at support@thriftful.app
Provide tracking information and details
We will work with you and the Thrifter to resolve the issue (refund, replacement, or insurance claim)

8. Returns, Refunds & Disputes

8.1 Return Eligibility

You may request a return if:

Items do not match the Thrifter's description
Items have undisclosed damage, defects, or stains
Sizing is significantly incorrect based on your provided measurements

8.2 Return Process

To initiate a return:

Contact the Thrifter through Thriftful messaging within 7 days of delivery
Provide photos and a detailed explanation of the issue
Work with the Thrifter to resolve the issue
If unresolved, escalate to Thriftful support at support@thriftful.app

8.3 Return Shipping

If the return is due to Thrifter error (misdescription, damage, etc.), the Thrifter should cover return shipping
If the return is due to fit issues despite accurate measurements, you may be responsible for return shipping
Thriftful will mediate disputes about return responsibility

8.4 Refunds

Refunds are issued if:

The Thrifter fails to fulfill your order
Items do not match the description
Items have undisclosed defects
Thriftful determines a refund is warranted after dispute resolution

Refunds are processed to your original payment method within 5-10 business days.

8.5 Fit & Style Preference

Important: Because Personal Styling orders are custom-curated based on your Style Profile:

You are not guaranteed a refund for fit issues if you provided inaccurate measurements
You are not guaranteed a refund based on personal style preference or "change of mind"
We encourage you to review Thrifter portfolios carefully and ask questions before requesting

Vintage and thrifted sizing is inherently unpredictable, which is why we collect size ranges and detailed measurements. Thrifters use their best judgment, but fit cannot be guaranteed.

8.6 Dispute Resolution

If you have a dispute with a Thrifter:

Attempt to resolve directly through Thriftful messaging
If unresolved within 48 hours, contact Thriftful support at support@thriftful.app
Provide all relevant information, photos, and communication history
Thriftful will review and mediate the dispute in good faith
Our decision regarding refunds or resolution is final

9. Communication & Conduct

9.1 In-App Messaging

All communication with Thrifters should occur through the Thriftful messaging system
This ensures transparency, safety, and record-keeping
Do not share personal contact information or arrange off-platform transactions

9.2 Professional Conduct

You agree to:

Treat Thrifters with respect and courtesy
Provide honest, accurate information
Communicate clearly about your needs and expectations
Respond to Thrifter messages in a timely manner

9.3 Prohibited Conduct

You may not:

Harass, abuse, threaten, or discriminate against Thrifters or other users
Use the platform for illegal or fraudulent purposes
Attempt to circumvent fees or arrange off-platform payments
Impersonate others or create multiple accounts to abuse the system
Post or share inappropriate, offensive, or harmful content
Attempt to hack, disrupt, or damage the platform

Violations may result in account suspension or termination.

10. Intellectual Property & Content

10.1 Your Content

Any content you upload (profile photos, Pinterest boards, messages) remains your property. By uploading, you grant Thriftful:

A license to use, display, and store your content as necessary to provide the service
The right to include your content in platform features and communications

10.2 Thriftful Content

All platform features, designs, logos, trademarks, and technology are owned by Thriftful. You may not:

Copy, reproduce, or modify our platform
Use Thriftful branding or intellectual property without permission
Reverse engineer or scrape data from the platform

10.3 Thrifter Content

Thrifters retain ownership of their portfolio images and Personal Styling content. You may not:

Copy, reproduce, or use Thrifter images without permission
Claim Thrifter work as your own

11. Disclaimers & Limitations

11.1 Nature of Thrifted & Vintage Clothing

By using Thriftful, you acknowledge and accept that:

Thrifted and vintage clothing is pre-owned and may show signs of wear appropriate for its age
Sizing in vintage clothing is inconsistent and unpredictable compared to modern sizing standards
Items may have minor imperfections, patina, or vintage characteristics
Fit cannot be guaranteed despite detailed measurements (due to the nature of secondhand items)
Color and condition may vary slightly from photos
Items are not returns or exchanges unless there is a material misdescription or defect

11.2 Thrifter Independence

Thrifters are independent contractors, not employees of Thriftful
Thriftful does not control Thrifter actions, quality, or fulfillment
We do not guarantee Thrifter performance or outcomes
Each Thrifter is solely responsible for their Personal Styling orders and customer service

11.3 Platform Availability

We strive to maintain platform availability but do not guarantee:

Uninterrupted or error-free service
Defects will be corrected promptly
The platform is free from viruses or security vulnerabilities

11.4 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Thriftful is not liable for:

Thrifter actions, errors, delays, or failures
Quality, fit, or condition of items in Personal Styling orders
Lost profits, revenue, or business opportunities
Indirect, incidental, special, or consequential damages
Shipping delays, lost packages, or carrier issues
Disputes with Thrifters

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PERSONAL STYLING ORDER THAT GAVE RISE TO THE CLAIM.

12. Account Termination

12.1 Termination by You

You may close your account at any time by:

Contacting support@thriftful.app
Following the account deletion process in your settings

Upon closure:

Pending orders must be completed or cancelled
Refunds (if any) will be processed
Your account data will be handled according to our Privacy Policy

12.2 Termination by Thriftful

We may suspend or terminate your account if:

You violate these Terms or our policies
You engage in fraudulent, abusive, or illegal behavior
We are required to do so by law
Your account has been inactive for an extended period

We may also terminate your account with 30 days' notice for any reason.

12.3 Effect of Termination

Upon termination:

Your access to the platform is revoked
Pending orders must be completed or refunded
Provisions that by their nature should survive (liability, disputes, intellectual property) will continue

13. General Provisions

13.1 Changes to Terms

We may update these Terms at any time. Changes will be:

Posted with a new "Last Updated" date
Notified via email or in-app notification
Effective 30 days after posting (or immediately for legal/security changes)

Continued use of the platform after changes constitutes acceptance.

13.2 Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

13.3 Dispute Resolution

Informal Resolution: Before filing a claim, contact us at hello@thriftful.app to attempt informal resolution.

Arbitration: Disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules, conducted in San Francisco, California. You waive the right to participate in class actions or jury trials.

Exceptions: Either party may seek injunctive relief in court for intellectual property disputes.

13.4 Severability

If any provision is found invalid, the remaining provisions remain in effect.

13.5 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

13.6 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Thriftful.

13.7 Assignment

You may not assign this Agreement. We may assign our rights without restriction.

13.8 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control.

14. Contact Information

For questions or concerns:

Thriftful, Inc.
Email: support@thriftful.app
Legal Inquiries: hello@thriftful.app
Address: [To be updated with business address]

Acknowledgement

BY CREATING AN ACCOUNT OR USING THE THRIFTFUL PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

You further acknowledge that:

Thriftful is a marketplace platform connecting Clients with independent Thrifters
Thrifters are solely responsible for Personal Styling fulfillment and quality
Thrifted and vintage clothing is pre-owned and has inherent unpredictability
You must provide accurate measurements and profile information
Your Style Profile data will be shared with Thrifters when you submit Custom Requests
Returns and refunds are subject to specific conditions
You agree to the dispute resolution and arbitration provisions

Thank you for being part of the Thriftful community. We're excited to help you discover your unique style through sustainable, curated thrifted fashion!